Privacy Policy

Introduction

Welcome to Chemarket ("Platform", "we", "us", or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our chemical marketplace platform, whether as a buyer, seller, or visitor.

Chemarket is a B2B marketplace connecting buyers and verified suppliers of high-quality chemicals worldwide. We are committed to protecting your privacy and ensuring transparency in how we handle your personal and business information.

Information We Collect

We collect various types of information to provide and improve our services to you:

2.1 Information You Provide Directly

• Account Registration: Name, email address, phone number, company name, business address, tax identification number, and job title.
• Profile Information: Company description, product catalogs, certifications, licenses, and business documents.
• Transaction Information: Purchase orders, quotes, RFQs (Request for Quotation), shipping details, and payment information.
• Communication Data: Messages, inquiries, customer support tickets, and feedback you provide to us or other users.
• Verification Documents: Business licenses, chemical handling certifications, safety data sheets (SDS), and compliance documents.

2.2 Information Collected Automatically

• Usage Data: Pages viewed, features used, time spent on the Platform, search queries, and interaction patterns.
• Device Information: IP address, browser type, device type, operating system, and unique device identifiers.
• Location Data: Approximate geographic location based on IP address.
• Cookies and Tracking Technologies: See Section 4 for detailed information about cookies.

How We Use Your Information

We use the collected information for the following purposes:

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Platform:

4.1 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function properly, including authentication and security features.
• Performance Cookies: Help us understand how visitors use the Platform to improve performance.
• Functional Cookies: Remember your preferences and settings for a personalized experience.
• Marketing Cookies: Track your activity to deliver relevant advertisements and measure campaign effectiveness.

4.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of the Platform. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block all cookies
• Clear all cookies when you close your browser

How We Share Your Information

We may share your information in the following circumstances:

5.1 With Other Platform Users

• Buyer to Seller: When you submit an RFQ or place an order, sellers receive your contact information and order details.
• Seller to Buyer: Your company profile, product listings, and business information are visible to buyers on the Platform.
• Public Profiles: Company profiles and product catalogs may be publicly visible unless you choose private settings.

5.2 With Service Providers

We share information with trusted third-party service providers who help us operate the Platform:

• Payment processors and financial institutions
• Shipping and logistics partners
• Cloud hosting and data storage providers
• Customer support and communication tools
• Marketing and analytics services
• Business verification and fraud prevention services

Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data transmission is encrypted using SSL/TLS protocols. Sensitive data is encrypted at rest.
• Access Controls: Strict access controls limit who can view or modify your information within our organization.
• Secure Infrastructure: We use secure servers, firewalls, and regular security audits to protect our systems.
• Regular Updates: We maintain up-to-date security patches and conduct regular vulnerability assessments.
• Employee Training: Our staff receives regular training on data protection and security best practices.
• Incident Response: We have procedures in place to detect, respond to, and notify you of any security breaches.

Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Active Accounts: We retain your account information while your account is active and for a reasonable period afterward.
• Transaction Records: Purchase orders, invoices, and transaction data are retained for 7 years to comply with tax and accounting regulations.
• Chemical Safety Records: SDS sheets and compliance documents are retained according to regulatory requirements (typically 5-30 years depending on jurisdiction).
• Communication Data: Messages and support tickets are retained for 3 years for customer service and dispute resolution purposes.
• Marketing Data: Marketing preferences and communication history are retained until you opt out or close your account.
• Legal Holds: Information subject to legal proceedings or investigations is retained until the matter is resolved.

After the retention period expires, we securely delete or anonymize your information. You can request earlier deletion by contacting us (see Section 10).

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

8.1 General Rights

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Portability: Request a copy of your data in a structured, machine-readable format.
• Object: Object to processing of your information for certain purposes, including marketing.
• Restrict: Request restriction of processing in certain circumstances.
• Withdraw Consent: Withdraw consent for processing where we rely on consent as the legal basis.

8.2 GDPR Rights (European Economic Area)

If you are located in the EEA, you have additional rights under the General Data Protection Regulation (GDPR):

• Right to lodge a complaint with your local data protection authority
• Right to object to automated decision-making and profiling
• Right to be informed about data breaches affecting your personal data

8.3 California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have rights under the California Consumer Privacy Act:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information (with certain exceptions)
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

Children's Privacy

Chemarket is a B2B platform intended for business users only. Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

If we become aware that we have collected information from a child under 18, we will take steps to delete that information as soon as possible. If you believe we have collected information from a child, please contact us immediately at privacy@chemarket.com.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: